NOTE:  Peabody does not recommend using the Okta Mobile app on your mobile device.  It has download limitations and can prevent you from seeing your payslip.  If you only use a mobile device, it is recommended you use the mobile device’s internet browser to access MyPeabodyAccess (Okta) at this link.  https://peabody.okta.com/login/default  You can then launch your payslip application from your dashboard.

 

If you do not logon to a Peabody computer at work, please follow these instructions immediately below.

 

Signing into MyPeabodyAccess (Okta):

 

·       You will receive an activation email on your hire date with a link to claim your MyPeabodyAccess (Okta) account within 10 days. If you have already successfully activated your account, sign in with your Employee Number and password. If you need a new activation email sent, please contact the Peabody Global Service Cener or your local mine site IT resource.

 

If you forgot your password:

 

·       As long as you have not attempted to sign in with the wrong password for 10 or more times -  you can click or press on the “Need help signing in?” link under the Password field.  Then click or press the “Forgot Password?” link and follow the instructions.

·       If you have tried the wrong password 10 or more times, your account is locked. You can either wait 30 minutes for your account to auto-unlock to reset your password or unlock your account now by clicking or pressing on the “Need help signing in?” link, then click or press “Unlock account?”, and follow the account unlock instructions.

 

Please contact the Peabody Global Service Center (contact information below) or your local mine site IT resource for any of the issues described below:

 

·       If you need a new activation email sent.

·       If you have a new phone and were using the Okta Verify app to sign in with.

·       If you have a new phone number and the SMS code is going to the old number.

·       If you no longer have access to your personal email address.

 

If you do logon to a Peabody computer at work, please follow these instructions immediately below.

 

Signing into MyPeabodyAccess (Okta):

 

·       You do not have to register for MyPeabodyAccess (Okta).  You sign in with your Peabody Network “i” number Account and your network password

 

If you have a new phone and can sign into a PC on the Peabody Network:

 

·       Open MyPeabodyAccess (Okta), click on your name in the upper right-hand corner and click on “Settings”. Then click on “Edit Profile” and “Extra Verification”. Lastly, click on the “Remove” button from the MFA you need to re-setup. Alternately, you can contact the Peabody Global Service Center (contact information below) or your local mine site IT resource.

 

Please contact the Peabody Global Service Center (contact information below) or your local mine site IT resource for any of the issues described below:

 

·       If you forgot your network password.

·       If you have a new phone and cannot connect to the Peabody network remotely.

 

Peabody Global Service Contact Details

 

For any questions or concerns, please contact the Peabody Global Service

Center as follows:

North America: (314) 342.7672 or Ext. 17672 or Toll Free 1.855.470.7672

Australia:1800.059.740

Europe/Asia: 1.855.470.7672

Email: techsupport@peabodyenergy.com

 

*By providing your email address, you agree to receiving periodic electronic communications from Peabody for business purposes. This address will not be sold or used for solicitation.